Refund Policy
Account Cancellation And Refunds
To cancel an account, it is compulsory for the account-holder to use the cancellation form available in the customer control panel, email billing@m6.net or fax 1-866-610-1616. In the case of email or fax, the cancellation request must be acknowledged by M6.Net.
Any other method used may not be honoured. M6.Net takes no responsibility for account fees incurred if an account is cancelled using any other method.
Accounts cancelled within 30 days will have their hosting fees and setup fee (if applicable) refunded. Any extra charges such as domain registration and SSL can not and will not be refunded. Please see http://www.m6.net/30_day_guarantee.aspx for information specifically related to our 30-day money-back guarantee.
In order to avoid fraud, all refunds will be issued within 30 days of the refund being approved.
M6.Net may require that an authorization letter and photo ID be provided in order to approve a refund or cancellation. In these cases, contact information will be provided when the request is made.
Cancelling A Monthly Account
All cancellation requests must be received on or before the 24th of the month in order to avoid monthly charges for the next month. Any cancellation request received after this date may incur a fee.
Cancelling A Prepaid Account
Any prepaid account cancelled within 90 days of purchase, but not within 30 days, will have the remaining credit in their account refunded to them. For accounts cancelling after 90 days, refunds will only be issued at the discretion of M6.Net.
Please note that ‘remaining credit’ may not necessarily equal ‘available credit’ due to the effects of special offers or other causes such as outstanding bandwidth (or other extra) charges. Only remaining credit will be refunded.
Disputing A Billed Transaction
In case of a billing error, clients must contact M6.Net via their customer control panel, email to billing@m6.net or fax to 1-866-610-1616 for an appraisal. If an error is found to be the fault of M6.Net, a refund or account credit will be issued.
If a bank chargeback is initiated by the customer, your account, including any web sites and email accounts may be suspended without notice and all services will remain suspended until the dispute is resolved. Each chargeback initiated may incur an administration fee.
